ChatGPT still dominates, but Gemini and Claude are gaining ground

ChatGPT has lost about a quarter of its market share since 2023, while Google Gemini and Claude have become major challengers among business AI users. Despite this shift, ChatGPT usage continues to grow, even as overall AI usage grows faster. Employees are spending far more time on AI tools annually, and the number of power users has roughly tripled in recent years. Data from DeskTime, based on 50,000 users, indicates a tool shift and warns that Claude could take a large share from ChatGPT again. OpenAI’s enterprise approach is described as lacking, with historical platform lessons suggesting market dominance may not go to the most obvious provider.

"Whereas ChatGPT was practically the only AI chatbot in the office in 2023, it has now lost a quarter of its market share. Google Gemini and Claude are the main challengers among business AI users, with 14.4 percent and 8.6 percent, respectively. Nevertheless, it is primarily OpenAI itself that has thrown a wrench in the works, with remarkably little damage so far. Data from DeskTime shows that ChatGPT usage is still growing, even though the increase in overall AI usage is much greater."

"The first four months of 2026 suggest that employees are spending three times as much time on AI tools annually as before. The number of power users (those with 26 hours or more of AI usage per year) has also roughly tripled in recent years, in line with the growth in adoption. The figures also show a shift in the tools being used. The study, based on 50,000 DeskTime users, contains a warning for OpenAI despite ChatGPT's still-strong position."

"For instance, it is expected that Claude will once again take a "huge bite" out of ChatGPT's market share this year. OpenAI's enterprise approach is lacking. The comparison between OpenAI and Netscape, creator of the Netscape Navigator browser, is never far off. As early as the first months of 2023, various media outlets and analysts pointed out a series of similarities."

"Ultimately, it was Google, not Microsoft, that walked away with the real goldmine. The search engine turned out to be the financial engine behind the internet, not the browser interface. Historical comparisons are always somewhat skewed and open to interpretation, but the lesson is clear: with a new technology, the platform that benefits from it is not necessarily the most obvious option."

Read at Techzine Global