"Speaking at the company's annual re:Invent conference in Las Vegas this week, Garman pointed to the rapid evolution of AI over the last three years. Initial tinkering with chatbots and AI assistants has now given way to an influx of agents, which are capable of operating autonomously in the background in place of workers rather than supplementing workflows. This new paradigm in the AI space will have a huge long-term effect on business efficiency and individual productivity, Garman noted."
"Garman said that engagement with customers has highlighted poor returns on the technology so far in the generative AI race. Returns on investment have been a recurring talking point despite bold promises from big tech providers. "Many of you out there, you haven't yet seen the returns that match up to the promise of AI, the true value of AI has not yet been unlocked. But a lot of that is changing fast""
AI has rapidly evolved from chatbots and assistants into autonomous agents capable of operating in the background and replacing certain human tasks. These agents promise large long-term gains in business efficiency and individual productivity as enterprises move beyond experimentation. Many deployments have so far shown weak returns on investment in generative AI, but agents are beginning to deliver material business returns. The emergence of AI agents represents an inflection point comparable to the internet or cloud, with expectations that billions of agents will be deployed across companies and industries, unlocking new value.
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