"Demand for Claude has grown at an unprecedented rate, and our infrastructure has been stretched to meet it, particularly at peak hours. We are doing everything we can to address this and we are deeply grateful for our users' patience."
"Compute is a constraint across the entire industry, and we are scaling our compute rapidly and responsibly-including through a recently announced expansion of our partnership with Amazon and Google, which will bring significant new capacity online in the coming months."
"The Claude Code issues had specific technical causes that we documented in full in our communications with users, and we have been transparent about the challenges we are facing."
Anthropic acknowledged engineering errors that led to a decline in the performance of its Claude Code tool, resulting in user dissatisfaction and subscription cancellations. Initially, the company implied that users were to blame for performance issues. The admission of problems has not alleviated concerns about potential resource shortages. Anthropic stated that demand for Claude has surged, straining infrastructure, and emphasized efforts to expand computing capacity through partnerships with Amazon and Google. The company also defended its transparency regarding the technical causes of the issues.
Read at Fortune
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