Amazon is innovating its operations by integrating artificial intelligence technology to improve delivery speed and accuracy as it approaches Prime Day. At a recent roundtable in Sunnyvale, experts discussed innovations such as generative AI mapping and supply chain optimization technology (SCOT). The advancements in Agentic AI allow Amazon's robots to comprehend and execute tasks through natural language. SCOT significantly reduces delivery times by predicting customer needs based on various factors, aiming to place the right products in the right locations.
"So you speak to it in a natural language, there is no pre-programmed way to talk to it... it can break it down and execute on the task - just like any employee."
"What we're really trying to do is make sure that we have the right actual products in the right place for customers."
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