"Artificial Intelligence (AI) has been called many things-a job stealer, a productivity booster, even a threat to civilization. But no one really expected it to become a coach for soft skills. After all, empathy, creativity, and humor are supposed to be deeply human. Yet here we are. While AI is busy solving technical problems, it is also quietly helping L&D professionals sharpen their nontechnical skills-from communication to stakeholder management."
"As psychologist Albert Bandura once said, "Most human behavior is learned observationally through modeling." Today, AI has become a new kind of model-a mirror that can provoke reflection, creativity, and better practices for professionals who are teaching others to learn. Why Nontechnical Skills Matter More Than Ever The discourse on soft skills is not new, but its urgency has grown in the digital era."
AI now supports learning and development professionals in teaching nontechnical skills such as communication, stakeholder management, empathy, creativity, and humor. AI functions as a modeling tool that provokes reflection, creativity, and improved practices for professionals teaching others to learn. NASSCOM's Future Skills Prime initiative emphasizes that 50% of India's workforce will need new skills by 2030, with behavioral and cognitive abilities as critical as technical expertise. The World Economic Forum lists analytical thinking, creativity, and emotional intelligence among top employer priorities. McKinsey research finds organizations investing in nontechnical skills are 1.5x more likely to report innovation and 1.4x more likely to achieve higher productivity. Peter Drucker noted that effective communication involves hearing what isn't said.
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