""Our goal was simple - stop reacting and start preventing," said Sean M. McGrath, GM and CEO of ACE Fiber. "With Adtran's Mosaic One Clarity, we can anticipate issues and resolve them before they disrupt service. That shift means fewer on-site visits, faster fault resolution and greater reliability for our customers. It's also giving our teams the insight and tools to work efficiently and maintain consistent service quality. Beyond improving day-to-day operations, this approach strengthens our ability to manage growth and deliver the dependable connectivity people expect. It's helping us build long-term customer trust while running a smarter, more sustainable network.""
""ACE Fiber is harnessing Mosaic One Clarity, powered by Adtran's REAL AI platform, which brings the principles of Reasoning, Explaining, Acting and Learning into network operations. The solution analyzes access and in-home performance metrics to pinpoint early warning signs, distinguish fiber faults from electronics issues and recommend the most effective remedy. Guided actions are prioritized so teams can address the right problems first and avoid repeat visits.""
ACE Fiber, the broadband subsidiary of ACE Power in Mississippi, deployed Mosaic One Clarity, built on Adtran's REAL AI platform, to shift from reactive troubleshooting to proactive network assurance across an expanding fiber network. Mosaic One Clarity consolidates access and in-home performance data, detects early signs of fiber degradation, distinguishes fiber faults from electronic issues, and identifies affected subscribers. The system recommends prioritized, guided actions that enable right-first-time resolutions, reduce unnecessary site visits, and speed fault remediation. Early deployment results showed up to 75% fewer trouble tickets in the first month, lowering operational strain, improving customer satisfaction, and supporting scalable, reliable growth.
Read at Telecompetitor
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