"The iOS version 5.2602.0 of Outlook contains a code error that prevents the app from functioning properly on iPads. According to incident report EX1220516, the problem stems from a change meant to refresh rather than restart tabs when feature flags are updated. "Affected users can launch Outlook mobile while in Airplane Mode and then re-enable Wi-Fi and/or cellular data as a way to circumvent impact while we work towards mitigation," Microsoft stated."
"Microsoft flagged the incident in the Microsoft 365 admin center, a tag typically applied to critical service issues with noticeable user impact. The company has not disclosed how many users are affected. This week, Microsoft also shared a temporary workaround for users experiencing Outlook freezes after installing the January 2026 security updates on Windows 11, Windows 10, and multiple Windows Server platforms."
A coding error in Outlook mobile iOS 5.2602.0 causes the app to crash or freeze on iPad devices. The underlying fault comes from a change that refreshes rather than restarts tabs when feature flags are updated, according to incident EX1220516. A fix has been developed and submitted to the App Store but may take up to 24 hours to reach users because of Apple's review process. A temporary workaround is to launch Outlook in Airplane Mode, then re-enable Wi‑Fi or cellular. Some users reported the app became completely unusable after the update, sometimes working only once after reboot before freezing again. Microsoft flagged the incident in the Microsoft 365 admin center.
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