A report by City Comptroller Brad Lander reveals significant issues with MTA express buses for New Yorkers with disabilities, despite their intended convenience. The survey indicated that many riders struggle with unreliable service, difficulties with wheelchair lifts, and unfriendly interactions with drivers and passengers. Over a third of respondents noted that buses often do not operate on schedule during peak times, with some waiting over an hour. Lander emphasizes the need for better training and support for drivers to ensure equitable service.
"All New Yorkers deserve accessible, equitable and timely service, yet our report found it is not a viable option for many wheelchair users."
"MTA express bus service is often the only public transit option for outer borough communities; however, many riders with disabilities face difficulties and delays."
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