"The biggest change is in the refund timing window. Under the new rules, passengers are no longer eligible for a refund if they cancel their tickets within 8 hours of departure, compared to the earlier cut-off of 4 hours."
"Passengers can now receive a maximum refund, subject to minimal charges, if they cancel their tickets more than 72 hours before departure. Earlier, this benefit was available only for cancellations made more than 48 hours in advance."
"The revision to ticket cancellation rules is aimed at reducing misuse of the booking system. Indian Railways has identified issues with bulk bookings and subsequent cancellations affecting ticket availability."
Indian Railways will implement new ticket cancellation and refund rules in April 2026. The changes include extending the penalty-free cancellation window from 48 to 72 hours. Passengers cancelling within 8 hours of departure will not receive a refund, compared to the previous 4-hour cut-off. The new rules aim to reduce misuse of the booking system, particularly addressing issues with bulk bookings. Stricter timelines and penalties are introduced to improve ticket availability for genuine passengers while also adjusting refund policies for waitlisted tickets.
Read at redBus Blog
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