Council wants to replace city's ride share service with Lyft, Uber vouchers

"We want to focus on our most vulnerable with a voucher-type program. A $4 or $5 subsidy for Uber and Lyft could be cheaper for the city than Link. Riders would also get shorter wait times and 24-hour service from the companies, and the city could target low-income residents using the same vetting system as its recreation programs."

"Link started in March 2023 with a VTA grant and provides 3,011 to 6,072 rides per month. But Link costs $26 per ride - $1.2 million per year - partially funded by grants, $4 fares and a contribution from Stanford. The city is facing budget cuts starting on July 1."

"Uber and Lyft can't take wheelchairs, and Link has two vans that can. He pointed out that 57% of Link riders make less than $100,000. Some elderly or disabled riders wouldn't be able to use their apps."

Palo Alto City Council is exploring a voucher program to subsidize Uber and Lyft rides for low-income residents as a potential replacement for Link, the city's existing ride-share service. Link currently costs $26 per ride and $1.2 million annually, serving 3,011 to 6,072 rides monthly. A $4 or $5 subsidy could reduce expenses while providing 24-hour service and shorter wait times. However, concerns exist regarding accessibility for elderly and disabled riders who cannot use ride-sharing apps, and Link's two wheelchair-accessible vans. The city faces budget cuts beginning July 1, prompting council to request more information before deciding. Alternative options include expanding services through Avenidas Senior Center and negotiating with Stanford University regarding their Marguerite shuttle service.

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