Users have reported issues when trying to open 2019 Classic Captivate files in Captivate 2023, contradicting assurances given by Adobe representatives. Many have encountered the application hanging without any response, leading to confusion and frustration among the community. This situation has raised concerns regarding the software's compatibility and the reliability of communication from Adobe about their product capabilities. As users seek solutions, the problem highlights the gaps in user support and the challenges of software updates.
It was promising to hear from a representative that 2019 Classic Captivate files could be opened in Captivate 2023, but the reality has been disappointing.
Despite the assurance regarding compatibility, users are experiencing technical issues where files just hang upon opening, leading to frustration.
Many users are in the same boat, voicing their concerns about the lack of functionality and responsiveness in the latest version of Captivate.
The situation raises questions about the quality of support and communication from Adobe regarding software updates and compatibility issues.
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