#it-service-management

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Marketing tech
fromTheregister
3 weeks ago

ServiceNow under siege as Atlassian adds to ITSM take-outs

Atlassian achieved its largest quarter for gaining market share from a major IT service management provider, emphasizing its competitive edge over ServiceNow.
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Growth hacking
fromTechzine Global
2 months ago

Salesforce sees Agentforce as the answer to pressure on the SaaS market

Salesforce positions Agentforce as a growth engine for SaaS, claiming AI agents strengthen rather than undermine the SaaS model while competing directly with ServiceNow in IT services.
fromFortune
5 months ago

IT service is reaching its breaking point. I lead it for Salesforce and see 3 tipping points | Fortune

IT service was built to bring structure to chaos. But for many organizations today, it's become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel frustrated by systems that seem stuck a decade behind. The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined.
Artificial intelligence
fromInfoWorld
10 months ago

3 reasons devops must integrate agile and ITSM tools

Many organizations follow devops principles and want to transform into devops cultures. Key practices include version control, continuous integration and delivery, and infrastructure as code.
DevOps
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