#customer-success

#customer-success

The adoption of generative AI among enterprises is slower than expected due to fragmented data and inadequate tools, according to Kaseya's CEO, Rania Succar.

RevOps is about unifying sales, marketing, and customer success to streamline processes, enhance collaboration, and boost overall revenue strategies.

That's the power of a strong customer success story.

Poor data quality costs businesses an average of $13 million annually in lost opportunities and wasted resources, largely due to sales reps battling incorrect contact details.

The integration between SAP Sales Cloud and Gainsight Customer Success seeks to provide a seamless, continuing customer journey beyond conversion, supporting customer retention and growth. With Gainsight data accessible within the Sales Cloud platform, customer success managers will be able to expand cross-sell and upsell opportunities while sales representatives will be able to incorporate customer satisfaction and product usage insights into subsequent sales cycles.