Business intelligencefromTNW | Insights1 week agoWhat my CS team was missingRenewal processes that rely only on EBRs, health scores, and stakeholder maps miss off-channel signals where churn often begins.
MarketingfromClickUp5 months agoCustomer Satisfaction Survey Questions: Examples & TipsCustomer satisfaction surveys, when designed with targeted questions and best practices, provide early warning signs of churn and actionable insights to improve retention.
Mobile UXfromLogRocket Blog10 months agoPost-churn UX could be your silent growth lever: Here's how - LogRocket BlogWinning back churned customers can lead to significant ROI.A two-step process involves incentivizing return and ensuring re-engagement.