#buyer-journey

#buyer-journey

As interest rates ease and buyer demand returns, real estate agents face a critical moment to reestablish visibility and trust before clients are ready to transact. Winning listings in a rebounding market requires agents to show up with purpose, be consistent, and be where clients are looking for information about buying. Chris Mumford, VP and CMO of Marketplaces at CoStar Group explains why modern digital marketing is centered on building long-term brand presence across the entire buyer journey.

Marketing teams executed an average of 209 campaigns in the past year (a 30% jump over the prior year), while B2C marketers ran an average of 541 campaigns. This explosion of activity reflects an omnichannel reality: the customer's path to purchase is no longer a straight line but a complex web of on-demand interactions across digital and physical channels. But the surge in activity hasn't solved the problem. In many cases, it highlights how poorly the funnel aligns with today's buyer behavior.

Product thinking involves solving real user problems through structured, iterative, value-driven systems. Instead of asking what campaign to run, product thinkers ask: Who are we building for? What problem are they trying to solve? What can we deliver to help and how will we measure success? This mindset is how product teams build features. And increasingly, it's how successful marketing teams scale impact without scaling headcount.