#ai-customer-support

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#support-misrouting #two-factor-authentication #obsidian-entertainment #marketing-automation
fromTheregister
2 weeks ago

Obsidian's support app offloads 2FA ticket to namesake

Players of Obsidian Entertainment's Outer Worlds 2 are apparently trying to provide feedback on the game, but judging by the user's complaint, are getting blocked by its two-factor authentication (2FA) system. In this case, Obsidian Entertainment's support team sent the user an email, which Ango shared on X, instructing them them to contact the "specialized account security team" via email. But the email provides the support address for Ango's company - the wrong Obsidian.
Artificial intelligence
Marketing tech
fromBusiness Insider
2 weeks ago

I'm the CMO of fintech Chime. AI has helped us make ads 60% faster and rely less on agencies.

Chime uses generative AI across support, creative production, and research to cut costs, automate service, boost satisfaction, and reduce ad agency expenses by millions.
Artificial intelligence
fromTechCrunch
1 month ago

Zendesk says its new AI agent can solve 80% of support issues | TechCrunch

Zendesk is deploying LLM-driven autonomous and assistant agents to resolve 80% of support issues and augment remaining human technicians.
Marketing tech
fromMarTech
2 months ago

Klaviyo introduces marketing agent to automate campaigns | MarTech

Klaviyo launched Marketing Agent and expanded Customer Agent to automate B2C CRM tasks, unifying data, marketing, service, and analytics for an autonomous AI-era CRM.
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