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fromTechCrunch
5 days ago

Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada | TechCrunch

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.
Artificial intelligence
fromTheregister
3 months ago

Obsidian's support app offloads 2FA ticket to namesake

Players of Obsidian Entertainment's Outer Worlds 2 are apparently trying to provide feedback on the game, but judging by the user's complaint, are getting blocked by its two-factor authentication (2FA) system. In this case, Obsidian Entertainment's support team sent the user an email, which Ango shared on X, instructing them them to contact the "specialized account security team" via email. But the email provides the support address for Ango's company - the wrong Obsidian.
Artificial intelligence
Marketing tech
fromBusiness Insider
3 months ago

I'm the CMO of fintech Chime. AI has helped us make ads 60% faster and rely less on agencies.

Chime uses generative AI across support, creative production, and research to cut costs, automate service, boost satisfaction, and reduce ad agency expenses by millions.
Artificial intelligence
fromTechCrunch
4 months ago

Zendesk says its new AI agent can solve 80% of support issues | TechCrunch

Zendesk is deploying LLM-driven autonomous and assistant agents to resolve 80% of support issues and augment remaining human technicians.
Marketing tech
fromMarTech
4 months ago

Klaviyo introduces marketing agent to automate campaigns | MarTech

Klaviyo launched Marketing Agent and expanded Customer Agent to automate B2C CRM tasks, unifying data, marketing, service, and analytics for an autonomous AI-era CRM.
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