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5 days agoAirbnb says a third of its customer support is now handled by AI in the U.S. and Canada | TechCrunch
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.
Artificial intelligence
