Employee Portraits of the 1960s: How Fast-Food Chains Used Training Guides to Standardize Conduct and Appearance
Briefly

from Design You Trust - Design Daily Since 20072 weeks ago
In the 1960s, fast-food chains began standardizing their operations, including employee appearance and behavior, with instructional photos and manuals detailing how to 'dress for success' in the industry.
Design You Trust - Design Daily Since 2007https://designyoutrust.com/2024/09/employee-portraits-of-the-1960s-how-fast-food-chains-used-training-guides-to-standardize-conduct-and-appearance/
The Chattanooga History Center's collection includes training materials from Krystal restaurants, emphasizing quick and courteous service centered around their bite-sized Krystal burger.
Design You Trust - Design Daily Since 2007https://designyoutrust.com/2024/09/employee-portraits-of-the-1960s-how-fast-food-chains-used-training-guides-to-standardize-conduct-and-appearance/
The brochure and orientational training film provided guidelines such as maintaining a clean, friendly appearance, avoiding overly familiar interactions with customers, and adhering to strict food handling practices.
Design You Trust - Design Daily Since 2007https://designyoutrust.com/2024/09/employee-portraits-of-the-1960s-how-fast-food-chains-used-training-guides-to-standardize-conduct-and-appearance/
Instructions included: 'Keep your teeth clean and white. Let your personality show through. The customers aren't interested in your private jokes. Keep your fingers off the food.'
Design You Trust - Design Daily Since 2007https://designyoutrust.com/2024/09/employee-portraits-of-the-1960s-how-fast-food-chains-used-training-guides-to-standardize-conduct-and-appearance/
Read at Design You Trust - Design Daily Since 2007
#fast-food-industry #employee-training #service-standards #customer-interaction #historical-materials
[
]
[
|
]