Valve has significantly updated its Steam Subscriber Agreement, allowing disputes to be resolved in court instead of being forced into arbitration, a win for consumers.
Legal experts see this change as a substantial victory for consumers, indicating that it grants them more avenues to seek justice rather than being limited to arbitration.
The update to the SSA also eliminates the class action waiver, meaning users can now pursue class-action lawsuits, a noteworthy shift in consumer rights.
Valve encourages users to contact Steam Support first, but if unresolved, they can now escalate disputes to the court system, highlighting a shift towards greater accountability.
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