The platform team transitioned from doing infrastructure work to enabling others, reducing the toil and fostering creativity among engineers, making the process more enjoyable.
Engaging with software engineers and managers was crucial, highlighting the importance of promoting platform adoption by explaining the benefits of new tools and increasing user independence.
Olga Sermon emphasized the importance of the platform acting as a product: self-service capability, continuous evolution to leverage new technologies and user feedback, and providing flexibility without enforcing its usage.
#platform-adoption #stakeholder-engagement #self-service-products #infrastructure-transition #user-independence
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