Microsoft executive Judson Althoff claimed the company saved over $500 million in 2024 through AI in call centers. After announcing 9,000 layoffs this year, the total jobs cut reached approximately 15,000. Althoff highlighted AI's role in sales, customer service, and software engineering, indicating significant sales contributions from AI interactions with smaller clients. However, external validation of Microsoft's claimed savings is challenging, as well as concerns regarding the basis of these claims against the backdrop of job reductions. The latest earnings report shows a $7.6 billion revenue increase attributed to AI advancements.
Microsoft chief commercial officer Judson Althoff stated that the company has saved over $500 million through AI automation in 2024, specifically within its call centers.
Althoff mentioned that AI is now aiding in various areas including sales, customer service, and software engineering, generating tens of millions in sales from communication with smaller customers.
Microsoft has laid off approximately 15,000 workers in 2024, raising skepticism about productivity being unaffected by automation and layoffs despite claims from executives.
The revenue report for the second quarter of 2025 revealed a $7.6 billion increase, attributed significantly to advancements in AI technology and initiatives.
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