fromwww.independent.co.uk
5 hours agoWhy train passengers are missing out on 80 million a year in compensation
Train passengers are missing out on over 80 million annually in compensation for delayed journeys, a new analysis has revealed. The shortfall has been blamed on an "unacceptable" claims processes. Online ticket retailer Trainline, which produced the data, has called for rail reform that "focuses on what matters" to passengers. While customers who purchase tickets directly through a train operator's website or app can often access "one-click" compensation claims via the delay repay scheme for service disruptions,