"We've wanted this for years," said Barnett, the director of financial aid at James Madison University in Virginia. "Anyone who has worked with the old form knows how time-consuming and confusing it could be. How could you not be a fan of a better, easier, faster process?"
"This whole process was done in large part to help low- and middle-income students, but the delays and glitches are hurting them the most."
"Do you have a lost class because of this?" questioned Barnett.
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