Delta's reliance on its Atlanta hub, where 20% of its flights transit, heavily concentrated its cancellations during a critical operational crisis.
With a higher average number of seats per aircraft, Delta faced challenges accommodating passengers during the crisis, causing inefficiencies in customer transfer.
Despite having historically benefited from a diverse fleet, Delta's mix of aircraft increased difficulties in reallocating stranded passengers after mass cancellations.
Delta's operational struggles culminated in financial losses and blame disputes with tech companies, complicating recovery efforts.
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