The newest version of Sonos' mobile app is so poorly received that the company is considering reverting to its previous app, as it has led to significant user frustration.
Users have reported issues with the redesigned version of the Sonos app, citing problems with network connectivity, song queuing, and even volume adjustments.
CEO Patrick Spence stated that the app issues may cost Sonos as much as $30 million, additionally resulting in the delay of two new hardware products.
Accessibility features that were present in the legacy Sonos app have either been poorly implemented or entirely removed, making it especially difficult for blind users to navigate the app.
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