"Agent Workbench enables organizations to build AI agents that can independently perform tasks across various business processes. While many companies are stuck in AI pilots without concrete results, OutSystems offers a platform that can be used immediately with existing workflows. According to the company, this results in AI agents whose business impact can be quickly observed by users. The results from the early access program show what is possible."
"Axos Bank developed an intelligent agent that analyzes error logs and generates practical recommendations. This saves the team considerable time in resolving technical issues. Thermo Fisher Scientific deployed a Customer Escalation Agent that interprets unstructured customer data. This eliminates the need for human intervention during initial contact with customers. "We are going to further expand the use of AI capabilities within OutSystems to achieve immediate results without having to invest in specialized AI roles," said Kevin Hearn of Axos Bank during the presentation."
"The number of supported LLMs is expanding in the generally available Agent Workbench. In addition to AWS Bedrock, Azure OpenAI, and Anthropic models, Agent Workbench now also works with Gemini, Cohere, Mistral, Databricks, and IBM WatsonX. The platform also offers support for custom models via VertexAI and open-source alternatives via HuggingFace. This flexibility enables organizations to develop their own AI strategy without being locked into a vendor."
Agent Workbench enables organizations to create and deploy AI agents that autonomously execute tasks across business processes, connecting to existing workflows to deliver observable business impact quickly. Early adopters reported time savings and automation benefits: Axos Bank built an agent to analyze error logs and produce actionable recommendations, while Thermo Fisher implemented a Customer Escalation Agent to interpret unstructured customer data and remove initial human intervention. The generally available release broadens LLM support to include Gemini, Cohere, Mistral, Databricks, IBM WatsonX, and others, plus VertexAI and HuggingFace for custom or open-source models. An agent marketplace provides prebuilt agents for common use cases.
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