Microsoft's chief commercial officer mentioned that AI tools are greatly enhancing productivity in sales, customer service, and software engineering. Last year, Microsoft saved over $500 million in its call center due to AI. Despite this financial success, the company recently laid off over 9,000 workers in a third round of layoffs, raising concerns about the implications of such workforce adjustments amidst profitability. Microsoft plans to invest $80 billion into AI, underscoring its commitment to the technology and its potential role in the future of work.
Microsoft was able to save more than $500 million last year in its call center alone due to the efficiency of AI tools.
Microsoft closed out the first quarter with $26 billion in profit and $70 billion in revenue, highlighting its financial success during layoffs.
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