A Register reader found that using Microsoft's 365 Plan Chooser almost always led to selecting the Business Premium plan, suggesting bias in the selection process.
The key question in Microsoft's tool appears to be whether the user has access to an IT professional; this significantly influences the outcome towards premium plans.
Critics speculate that if the tool assumes an IT budget exists when there's professional support, it nudges users towards the more expensive Microsoft 365 Business Premium.
The article humorously references the nostalgic joy of Choose-Your-Own-Adventure books while critiquing the design of Microsoft's subscription plan advisor for its predictable conclusions.
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