"Reliable Connectivity": Spectrum is committing to same-day technician visits (when requested before 5 p.m.) and bill credits for outages lasting more than two hours. This initiative is aimed at ensuring customers experience fewer service interruptions and can rely on fast, responsive support.
"Exceptional Service": Spectrum is offering money-back guarantees during the first 30 days after a customer starts a service, and 14 days for mobile devices. This policy is designed to provide peace of mind to new customers and demonstrate confidence in their service offerings.
"Transparency at Every Step": By promising no annual contracts, outage notifications within 15 minutes, and clear pricing that includes taxes and fees, Spectrum emphasizes a customer first approach that builds trust and loyalty.
"If we are charging for a service, it should work all the time; if it doesn't, our customers should trust that we'll make it right," said Cliff Hagan, highlighting Spectrum's commitment to reliability and customer satisfaction.
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