'They didn't just complain, they outright threatened with media unless they get what they want,' Mikael Petterson, the founder and CEO of Villa Vie, told BI in an email. 'At the end of the day, we have the same option as anyone of doing business with people or not.' This statement emphasizes the company's perspective on maintaining business relationships, highlighting their tolerance threshold for customer complaints, which they evidently deemed unacceptable.
Villa Vie Odyssey plans to circumnavigate the world every 3 ½ years but has been delayed for almost four months. The ship would stop in 147 countries and 425 destinations, providing a unique living experience on a floating condominium. This ambitious project underscores the challenges faced by the company in turning its grand vision into reality.
Jenny Phenix, a 69-year-old solo traveler, had always found cruises to be easy and convenient, thus being very eager to fulfill her lifelong ambition on the Villa Vie Odyssey. Her removal from the program showcases the stark contrast between customer aspirations and the company's approach to managing feedback and grievances.
When asked about issues regarding the ship and complaints from clients, the company spokesperson noted how the aging vessel required significant refurbishments to meet safety and operational standards, revealing the operational pressures that accompanied running such a unique cruise service.
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