"Guests have been asking us for home delivery options and they continue to show they are willing to pay for the convenience," said Rick Cardenas, Darden president and CEO. "As we continued to evaluate delivery, it was important for us to find a way to address this guest need without disrupting the team member or guest experience and without compromising our competitive advantages and simple operating model."
Darden has prioritized maintaining control over guest data and preserving its operational scale, key concerns addressed by Uber Direct. Olive Garden will continue to maintain sole access to its customer data through its own platforms.
Rich Jeffers, Darden's media relations director, said the goal is to "leverage the scale of Uber's driver network to enhance our scale."
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