Sonos is laying off about 100 workers, 6% of its total, aiming to refocus resources to enhance product development and secure long-term success.
After a poorly received app update that stripped features, Sonos expects to spend $20 to $30 million to repair damage and improve customer relations.
Spence acknowledged past layoffs and stated this difficult decision was necessary to ensure meaningful investment in Sonos' product roadmap moving forward.
The company anticipates reduced revenue as it delays hardware launches to address app issues, thereby aiming to rebuild customer trust through updates and discounts.
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