The new Sonos app launch was met with significant backlash due to its lack of features, leading the company to expect remediation costs of $20 to $30 million.
Sonos CEO Patrick Spence mentioned that re-releasing the old app was considered until very recently, but extensive testing revealed that the old app was now less reliable and stable.
In his statements, Spence expressed disappointment over user dissatisfaction, acknowledging that the new app's rushed deployment harmed Sonos' reputation and delayed hardware launches.
Amid criticisms, Spence promised biweekly updates to address the new app's problems but ultimately chose not to return to the previous version due to operational instability.
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