When we're trying to attract, motivate, and retain a diverse workforce with varying styles of conflict or decision-making, is it the leader's or the employee's job to meet the other person in the middle? The short answer is that flexing is a mutual responsibility.
Multicultural teams are here to stay, and learning to work effectively across our differences produces better performance, fosters a sense of belonging, and catalyzes innovation.
Managers, especially first-time managers, are not always aware that non-dominant culture employees may operate from a different script until they actively work on their cultural fluency skills.
Since managers tend to have a better handle on the dynamics of the organization, it is helpful when they take the initiative and set the tone. It's simple to state but this adaptive competency takes practice and inte
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