The Competition and Markets Authority (CMA) has initiated an investigation into Ticketmaster to assess its pricing strategies and compliance with consumer protection laws.
CMA chief executive Sarah Cardell emphasized the importance of fair treatment for fans, expressing concern over many who felt surprised by ticket prices at checkout.
This investigation will involve gathering evidence from Ticketmaster, as well as from the band’s management and event organizers, to scrutinize potential unlawful practices.
The CMA highlighted that the investigation aims to ensure clarity in pricing for consumers, particularly concerning dynamic pricing practices.
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