Noah Roskin-Frazee and Keith Latteri are alleged to have gained access to Apple's systems via a third-party contractor and ordered gift cards and hardware to the value of $2.5 million and $100,000 respectively.
One of these is a Log Program that allows customer support to search Apple products and order replacements. Another is the Toolbox program which allows customer support staff to edit orders for a limited time after they're made.
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