The house advantage on slot machines is abnormally high, but in a week of playing DraftKings' "Deal or No Deal Banker's Bonanza", it reached a shocking zero payout despite 20,600 spins.
Over 500 players wagered over $24,000 with nil payouts, even though the game was advertised to yield nearly 95 cents on every dollar wagered, which was misleading.
DraftKings faced a $19,000 fine for failing to notify players about the zero payout glitch, while lagging in communication with state officials until after fixing the issue.
The problem was a simple software glitch, yet criticisms arose over DraftKings' delayed responses to player complaints and prior incidents of reporting inaccuracies.
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