Martin Lewis emphasized the alarming fact that nearly one million eligible individuals aren't claiming pension credit, highlighting major barriers such as complex forms and lack of awareness. He stated, "Some people are scared of filling in the forms, some people who find it too difficult, some people who just don't know about it and some people who are too proud to take it." This reflects significant obstacles faced by pensioners in accessing their entitled benefits.
Addressing the issue, Lewis pointed out that the demographics most affected include those vulnerable in society, noting that many elderly pensioners, particularly those with issues like dementia, might never claim the benefits due to their incapacity to navigate the application process. He conveyed a decade-long struggle to educate the public on the importance of pension credit, declaring, "I've been talking about pension credit until I'm blue in the face over the last decade."
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