Martin Lewis expressed deep concerns about the smart meter rollout, stating that a staggering 19% of households with smart meters report they do not function properly. Common issues include in-home displays failing to connect, incorrect tariff data, and unreliability in prepay top-ups. He emphasized that while he supports smart meters conceptually, the rollout has been poorly executed and lacks effective communication and support for users.
In a blog, Lewis highlighted the overwhelming complaints regarding smart meters, indicating that many people are dissatisfied with their experience. Some individuals even refuse to have them installed due to the pressure from energy companies, suggesting that the approach to their installation needs re-evaluation to better align with customer needs and expectations.
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