The recent wide-scale service outage experienced by Fastnet was predominantly due to issues with their VMware hosting platform, severely affecting numerous customers' services.
Fastnet's homepage was transformed into a rolling live blog during the outage, providing updates every couple of hours throughout the workdays, demonstrating their commitment to transparency.
An anonymous customer expressed disappointment regarding Fastnet's lack of detailed technical communication during the outage, citing that minimal updates were posted on the company's website.
Customers were specifically warned against rebooting their routers to troubleshoot issues, as this could potentially lead to further connection failures, complicating the problem.
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