Disney faced backlash after attempting to invoke an arbitration clause to prevent a wrongful death lawsuit connected to Dr. Tangsuan's tragic death from anaphylaxis. A transition in their stance came swiftly after public criticism.
Originally, Disney's lawyers argued that Tangsuan's husband was bound by the arbitration agreement stemming from a Disney+ free trial, making it a questionable move given the family's tragedy.
Josh D'Amaro of Disney expressed the company’s commitment to prioritize humanity in their decision-making process, leading to the choice to waive arbitration and allow the case to proceed in court.
The swift change in Disney's legal strategy reflects the intense scrutiny and criticism faced from the public, emphasizing the importance of corporate responsibility in sensitive situations.
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