Agoda, an online travel booking agency, has received 270 consumer complaints in the past year, leading to a warning from the Better Business Bureau for New Yorkers.
Consumers reported significant financial losses and ruined vacations due to Agoda's failure to complete bookings and provide responsive customer service.
According to Claire Rosenzweig, BBB president, numerous complaints indicate that customers have lost hundreds to thousands of dollars due to Agoda's lack of service.
Agoda's F rating from the BBB reflects the growing dissatisfaction among customers regarding its handling of reservations and customer support.
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