Calling that morning, on Jan. 29, 2020, was Bruce Johnson, a lawyer from New York, who had in his possession the cremated remains of a woman named Patricia Chaarte. Ms. Chaarte had died at her home in Mexico, at the age of 92. In her will, she had requested that her ashes be interred at Hartsdale Pet Cemetery, just north of New York City.
In dealing each day with the emotionally convoluted rigors of his job, Mr. Martin, now 57, had become attuned to the various human compulsions around the ritual of death. Prominent among them, for many, is the desire for a level of physical proximity to loved ones, animals included, even after one's soul has departed.
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