The Local Government and Social Care Ombudsman stated, "A financial assessment should be completed before a care plan is issued so that people can make informed decisions." This emphasizes the importance of timely assessments in ensuring that individuals are fully aware of their financial entitlements.
Mr. X was unaware he wasn't entitled to the payments, and the Ombudsman reported, "This is a fault and meant Mr X and Mrs Z were unable to make an informed decision about the use of funds they believed were rightly theirs." This underlines the severe impact of the council's oversight.
Collection
[
|
...
]