CEO Andy Hooper stated, "The response to the product has been incredible, and we thank our committed team, our customers, and our community partners for helping make the change we all craved, and for their unwavering support of Hart House." This reflects the initial enthusiasm surrounding the brand despite its eventual closure.
Hooper highlighted Hart House's ambition, noting the symbolic significance of their Hollywood location by stating, "Opening on the corner of Sunset and Highland... is about as emblematic as you can get of our aspiration to be the future of quick-service restaurants." This shows the visionary approach they adopted.
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