Bexley Council was criticized for not properly acting on eight abuse reports over nine months regarding care home resident Mrs B, ultimately risking her safety.
Despite multiple reports of abuse by Resident X, Bexley Council did not refer the incidents for screening. They instead opted for support measures for the assailant.
The ombudsman found that the safety documents created for Mrs B failed to address the risks posed by Resident X, leaving her vulnerable.
The use of incorrect reporting procedures led to a lack of appropriate responses from Bexley Council, complicating the safeguarding process for vulnerable residents.
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