He pointed out that each health system has different priorities and goals, emphasizing that 'innovation' means varying things to various health systems.
MD Anderson's innovation team focuses on enhancing patient and clinician experiences, often through simple changes emphasizing the human touch over technology.
The team introduced human navigators to engage with patients and offer assistance, recognizing the importance of human interaction, particularly in a cancer hospital setting.
Shoenthal's team addressed patient frustration by developing a system to reduce wait times for receiving test results and appointment details, showcasing a commitment to improve patient experiences.
#innovation-in-healthcare #patient-experience #technology-adoption #human-touch #healthcare-efficiency
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