In a rare move these days, The Dallas Morning News hires a public editor - Poynter
Briefly

The public editor - or readers' advocate or ombudsman - helped keep news organizations honest, fair, and transparent by dissecting stories, reporting errors, and acting as a liaison between news outlets and customers.
Public editors act as independent bridges between the audience and the newsroom, facilitating conversations about journalistic standards and ensuring accountability.
The public editor's job is to provide oversight over a news organization, yet the position started to disappear, with The New York Times and ESPN notable examples of outlets that discontinued the role.
The hiring of public editors like Kelly McBride at NPR and Stephen Buckley at The Dallas Morning News is crucial in rebuilding the public's trust in the media, especially in a time where such trust has plunged.
Read at Poynter
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