Baroness Tanni Grey-Thompson expressed her frustration upon arrival at King's Cross, stating, "I waited five minutes before I put anything on social media... after 16 minutes of sitting at King's Cross, no-one in sight. I decided that I'd crawl off the train." This incident highlights the lack of assistance for disabled passengers.
She further emphasized the legal rights of disabled individuals, saying, "Disabled people have a legal right to turn up and go. I had booked assistance... legally... I am allowed to ask to get on a train." This underscores the inconsistency in service for disabled travelers.
Baroness Grey-Thompson criticized the current booking system, remarking, "The booking system is not particularly fit for purpose. Every train company does things slightly differently." This shows the need for standardized services across rail companies.
Additionally, she pointed out the ongoing delay in implementing accessibility measures, stating, "We were meant to have level boarding in the UK January 1st 2020... every single government has kicked the can down the road. It is now going to be 100 years before we have level boarding." This highlights systemic issues in rail accessibility.
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