Adobe could face severe fines after it was revealed that the Federal Trade Commission (FTC) is conducting an ongoing investigation into the company's cancellation policies.
With its 'Click to Cancel' concept, the FTC has been cracking down on online subscription protocol, attempting to make cancellation systems fair and universal across online retailers. Adobe breaches this in several ways, particularly through its lack of reminders for annual subscription holders and a 2-week cancellation policy, which will charge the recipient a sizable fee if unattended to.
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